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Case study
Autocar App
October 2022 to October 2023
Autocar is an Customer loyalty app for an auto mechanic, who works at home or serves his clients in different mechanical workshops in a specific area
My role:
UX designer from conception to delivery
The problem:
Handling the repair or maintenance of cars that are not under warranty period.
The goal:
Design an app to help people to schedule an appointment to service the vehicle at the Auto mechanic workshop or at home.
This project was an assignment required by Google UX Design Professional Certificate
Understanding the user
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For this project, I conducted a series of interviews with different types of users who own automobiles, asking them to share their experiences on doing maintenance and repair tasks for their vehicles.
User research: pain points
Forget dates
Time without car
Repairs expensive
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Starting the design
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I started by designing this screen that had the central elements of the application, the vehicles with the options to configure services and schedule appointments. Later, I understood that a homepage with related information and a central button to app’s main process, scheduling appointments, worked better to focus users’ attention on a single action.
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With the digital wireframes, I created a low-fidelity prototype. The primary user flow I connected was building and car’s scheduling services, so the prototype could be used in a usability study.
One of the first objectives after the first usability study was to improve the appearance of the prototype to avoid participant’s distractions.
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The final prototype covers the complete route to schedule a service, differentiated according to the place where it will be performed.
Accessibility considerations
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Provided access to users who are vision impaired through adding alt text to images for screen readers
Used icons to help make navigation easier and can be understood by everyone
Used detailed imagery for cars, parts and tools to help all users better understand the designs
Takeaways
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I learned that as a designer it is very easy to get carried away by my own judgments, especially when the project takes longer, hence the importance of usability studies and establishing deadlines.
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